{"id":35170,"date":"2024-10-23T00:00:00","date_gmt":"2024-10-23T06:00:00","guid":{"rendered":"https:\/\/bridge.edu\/tefl\/blog\/?p=35170"},"modified":"2025-12-22T20:12:11","modified_gmt":"2025-12-22T20:12:11","slug":"bridge-language-training-programs-empower-ntt-data","status":"publish","type":"post","link":"https:\/\/bridge.edu\/languages\/en\/bridge-language-training-programs-empower-ntt-data\/","title":{"rendered":"Empowering Global Teams: Insights from NTT\u2019s Journey with Bridge\u2019s Language Training Programs\u00a0"},"content":{"rendered":"\n

An Interview with Camila Capponi, HR Manager at NTT DATA. <\/strong><\/h3>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Recently, we had the opportunity to sit down with Camila Capponi<\/strong>, HR Manager at NTT DATA, to discuss how Bridge\u2019s language training programs have benefitted the company, a global leader in technology. With over 50,000 professionals working across 57 countries, NTT is no stranger to the challenges of maintaining seamless communication across borders. <\/p>\n\n\n\n

\u201cOur interaction with the United States, Canada, Europe, and countries in Asia is constant,”<\/strong> Capponi shared, explaining the communication hurdles that come with such a vast global presence. \u201cWe have clients who request that we do business in other parts of the world.\u201d<\/strong> <\/p>\n\n\n\n

Capponi went on to describe how NTT\u2019s diverse client base led them to focus on training their teams in both English and Portuguese<\/strong>, ensuring they could meet the demands of international clients. This was one of the company\u2019s most pressing challenges: equipping their professionals with the language skills necessary for fast-paced, cross-border operations. Recognizing this need, NTT turned to Bridge\u2019s corporate language training programs<\/strong><\/a> \u2013 a partnership that has now spanned several years. <\/p>\n\n\n\n

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<\/p>\n\n\n\n

Addressing Communication Gaps<\/strong> <\/h4>\n\n\n\n

<\/p>\n\n\n\n

During our conversation, Capponi reflected on the impact of multilingual skills, which have proven essential not only for fostering internal collaboration but also for upholding NTT\u2019s high standards of client service. \u201cWe have a contract with the European Southern Observatory in Calama [Chile], and they informed us they have people from 47 different nationalities,” <\/strong>she noted. \u201cThey required engineers who were 100% bilingual.\u201d<\/strong><\/p>\n\n\n\n

<\/p>\n\n\n\n

\"A
Regular progress reports help track language skills and keep employees motivated.<\/figcaption><\/figure>\n\n\n\n

Capponi went on to explain that this wasn\u2019t an isolated case. NTT\u2019s professionals were often expected to work on significant projects that required fluency in more than one language. \u201cSometimes, we were unable to conduct business because we didn\u2019t have language proficiency,”<\/strong> she admitted. \u201cThat\u2019s why we began and have continued taking Bridge\u2019s courses.\u201d<\/strong> <\/p>\n\n\n\n

This clear need for effective communication across languages led NTT to prioritize language training as a crucial part of their company\u2019s growth strategy. <\/p>\n\n\n\n

\n

Are you interested in delving deeper into the different strategies that can be implemented to unlock an organization’s global potential? <\/em>Read more in this article<\/em><\/a> <\/p>\n<\/blockquote>\n\n\n\n

<\/p>\n\n\n\n

Tailoring Training to Business Needs<\/strong> <\/h4>\n\n\n\n

<\/p>\n\n\n\n

When asked about the specific goals NTT aimed to achieve with Bridge\u2019s language training programs, Capponi emphasized how important language proficiency was to create more business opportunities. As she shared, the objectives were \u201cto advance, to progress, and to be able to do more business,” pointing to partnerships like the one with BHP, which requires team members to be bilingual in spoken communication. <\/p>\n\n\n\n

<\/p>\n\n\n\n

\"Camila
\u201cAdvance, grow, and generate more business” – Camila Capponi, HR Manager at NTT Data Chile.<\/figcaption><\/figure>\n\n\n\n

<\/p>\n\n\n\n

One of the standout aspects of Bridge\u2019s approach, according to Capponi, has been its flexibility in tailoring training programs to NTT\u2019s specific operational needs. \u201cThe emphasis has always been on verbal communication,”<\/strong> she shared. \u201cWe want our teams to attend meetings with BHP Australia and understand everything. The main goal is for them to speak and understand.\u201d<\/strong> <\/p>\n\n\n\n

Throughout the interview, it became clear that Bridge\u2019s approach wasn\u2019t just about addressing immediate needs. Capponi pointed out that the partnership aligned perfectly with NTT\u2019s long-term vision. \u201cWe didn\u2019t want to be searching for these skills later on. We wanted to have them already developed in-house,”<\/strong> she said, highlighting the company\u2019s proactive mindset. <\/p>\n\n\n\n

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Tangible Results and Continuous Progress<\/strong> <\/h4>\n\n\n\n

<\/p>\n\n\n\n

As the conversation continued, Capponi discussed the measurable progress<\/strong><\/a> NTT has seen from the language training programs. \u201cThe positive feedback is unmistakable,”<\/strong> she noted. \u201cLeaders frequently comment on the improvements, and team members are now able to participate in more meetings.\u201d<\/strong> <\/p>\n\n\n\n

<\/p>\n\n\n\n

\"Dashboard
The Bridge HR Portal dashboard provides real-time insights into participant progress, course completion, and satisfaction levels.<\/figcaption><\/figure>\n\n\n\n

<\/p>\n\n\n\n

She also highlighted how NTT relies on the detailed reports provided by Bridge<\/strong> to track the progress of their participants and monitor the ongoing development of their language skills. This data-driven approach helps NTT measure success and ensure continuous improvement across their teams. <\/p>\n\n\n\n

<\/p>\n\n\n\n

\n

Are you interested in learning about emerging trends in language training? <\/em>Read about how the future of workplace learning is transforming language proficiency in companies<\/em><\/a> <\/p>\n<\/blockquote>\n\n\n\n

<\/p>\n\n\n\n

Looking to the Future<\/strong> <\/h4>\n\n\n\n

<\/p>\n\n\n\n

At the interview\u2019s conclusion, Capponi reflected on the future of NTT\u2019s relationship with Bridge. \u201cWe\u2019ve seen consistent progress and are very happy with Bridge,”<\/strong> she said. \u201cEvery time we request improvements, they\u2019re implemented.\u201d<\/strong> <\/p>\n\n\n\n

It\u2019s clear that ongoing language training<\/strong> remains an integral part of NTT\u2019s growth strategy. By focusing on continuous upskilling<\/strong>, NTT ensures that its talent force remains prepared to meet the demands of an ever-evolving global market. Bridge\u2019s tailored solutions continue to support NTT in achieving its long-term vision \u2013 building a future where their professionals are equipped to succeed in any environment. <\/p>\n\n\n\n

<\/p>\n\n\n\n

Read the Full Case Study<\/strong> <\/h4>\n\n\n\n

<\/p>\n\n\n\n

Discover more about NTT’s journey and the measurable impact of Bridge\u2019s language training programs by reading the case study.<\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

\"\"
NTT Data Chile’s CSAT was 95%, and their NPS was 74 for 2023-2024<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"

Discover how Bridge’s language training programs help NTT DATA overcome communication barriers and unlock global opportunities. Camila Capponi, HR Manager, shares how tailored solutions in English and Portuguese enable teams to meet client demands, foster collaboration, and drive business growth.<\/p>\n","protected":false},"author":22,"featured_media":35411,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[973],"tags":[],"class_list":["post-35170","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"featured_image_src":"https:\/\/bridge.edu\/languages\/wp-content\/uploads\/2024\/10\/BLANG-New-Article-.jpg","author_info":{"display_name":"Michelle L\u00f3pez","author_link":"https:\/\/bridge.edu\/languages\/author\/michelle-lopez\/"},"yoast_head":"\nEmpowering Global Teams: Insights from NTT\u2019s Journey with Bridge\u2019s Language Training Programs\u00a0 - 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